Refund policy

We understand that sometimes you may wish to return a product that you have purchase from the Cacao Culture online store. Your rights under the Australian Consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, Cacao Culture is entitled to choose between providing you with a replacement or other suitable remedy. Any cost incurred by you returning the product to Cacao Culture will be borne by you. To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Cacao Culture to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts, or reports, depending on the loss or damage.

For all product return queries, please first call Cacao Culture on 0449 949 921 or contact us via email  cacaocultureaustralia@gmail.com

Note: This policy is here to make you feel good about your order, we don’t think for one minute that you will need to use it.